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  How may I use your music?
  I'd like to try your music in my project before I buy it. Can I download free demos?
  What format are the audio files delivered in?
  How do I purchase from your site?
  How long does it take to get purchased files/download links after I place an order?
  Can I download my files later, or re-download them again?
  What is a cue sheet?
  Will I get an official license certificate?
  What is a PlayBox and how does it work?
  Do I have to credit the composer in my project if I use music from NeoSounds.com?
  Where are my Invoices/Receipts?
  What method of payment do you accept?
  Is it Safe to pay by credit card online?
  What is your privacy policy?



How may I use your music? (top)
All Music and SFXs on our site are Royalty Free. This means that after paying a one-time fee, you get the right to use the music you've purchased as many times as you wish, in as many of your projects as you need, for as long as you want, in almost any type of audio/visual production.

Please follow this link to view our license terms that outline the permitted and prohibited uses of our Royalty Free Music and Sound Effects:

 www.neosounds.com/license

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I'd like to try your music in my project before I buy it. Can I download free demos? (top)
YES. You can download free Lo-Fi versions of every single music track by clicking on the icon that is located at the right of the track names. These Lo-Fi versions are for demo/evaluation purposes only (for example, to show your clients). They are not available for any other use. Please note: sound effects do not have free samples.

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What format are the audio files delivered in? (top)
We provide all our audio files in CD Quality WAV (44000 hz, 16bit, Stereo) and MP3 (44000 hz, 256 kbps, Stereo) formats.

Downloadable collections are provided as a "zip" file containing audio files. You'll be able to download WAV or MP3 versions of the collections. The WAV collection includes all audio files in WAV format (44100 Hz, 16bit stereo). The MP3 collection includes all audio files in MP3 format (256kbps, 16bit stereo).

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How do I purchase from your site? (top)
Please add all the items you like to your shopping cart by clicking the icon ; then click the "Checkout" button and follow the checkout process.

After your payment has been processed (usually within seconds), you will see a confirmation containing order details and download links. The download links will expire after 5 days. In addition, you will receive the confirmation with your order details and download links by e-mail instantly upon order completion.

You will also be able to download purchased files through your account at any time. Click the top tab called ACCOUNT » Download Center » column Download files.

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How long does it take to get purchased files/download links after I place an order? (top)
Immediately after your payment has been processed (usually within seconds), you will receive a confirmation with your order details and download links by e-mail.

Also, you can download purchased files through your account at any time. Click the top tab called ACCOUNT » Download Center » column Download files.

Please note: if you pay by check (United States only), please allow at least one week for your check to clear before we process the order. As soon as your check has cleared, you will receive a confirmation email with your order details and download links.

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Can I download my files later, or re-download them again? (top)
YES. You can download purchased files through your account at any time later. Click the top tab called ACCOUNT » Download Center » column Download files.

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What is a cue sheet? (top)
• Usually, if someone uses music for any production that is to be publicly performed (i.e., in a film or production for broadcast on a television network, a radio station, a theatrical release, etc.), filling out a cue sheet is required. A cue sheet is a document that contains a detailed listing of each piece of music used in such a production, including the composers(s), publisher(s), usage of the music (background, theme, etc.), length of the music, and a title for each piece of music. This is an "Industry Standard." You can find a sample cue-sheet here: (Sample cue sheet).

• The cue sheet is usually prepared by producers and then provided to a broadcaster along with a produced film, video, TV show, etc. (let's say "project"), so that the broadcaster can report the use of the music (submit a cue sheet) to a Performing Rights Organization every time a project is broadcast. It costs producers nothing.

• Performing Rights Organizations use the details provided on the cue sheets to identify and pay performance royalties to composers. All broadcast companies, as well as any companies that play music in public (hotels, restaurants, cinemas, airports, theaters, athletic clubs, etc.), pay annual fees to their local Performing Rights Organizations. Then these fees are divided among composers and publishers.

• Please note: if a composer is not a member of any Performing Rights Organization or his or her music is not registered with a Performing Rights Organization, then producers and broadcasters are not require to use cue sheets and to report use of the music to a Performing Rights Organization.

• You can find the information for your cue sheets by clicking the icon that is located at the left of the song titles on the site, or (after you purchase music) at ACCOUNT » Download Center » Download » Track details at the right of the song titles. If you see something like "(no PRO affiliation)" or see nothing at the right of the composer's name, this means that the composer is not a member of any Performing Rights Organization; the song is free from any performance royalties, and you are not required to use and submit a cue sheet for this song.

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Will I get an Official License Certificate? (top)
YES. You get a real official certificate that confirms your right to use music in accordance with the purchased license. It is available to download from ACCOUNT » Download Center » column Download files.

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What is a PLAYBOX and how does it work? (top)
The PlayBox allows you to organize your favorite music, sound effects, collections, etc. You can fill a PlayBox with items on a particular subject. You may create numerous PlayBoxes, based on your projects or topics.

To add items to your PlayBox, click the icon that is located at the right of the music track, sfx or collection names, and follow the steps.
PlayBoxes may be Public or Private. If Public, the PlayBox will be available for public view via a special link, so that you can share your PlayBoxes with others. Also, you can easily convert/move the content of your PlayBoxes to your shopping cart in one click.

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Do I have to credit the composer in my project if I use music from NeoSounds.com? (top)
You are not required to include a composer credit in your project, although it is good practice to do so. If you decide to credit the composer, you may find appropriate credit information at ACCOUNT » Download Center » Download » Track Details at the right of the track names. You should generally use the composer's name.

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Where are my Invoices/Receipts? (top)
Please find your Invoices under the top tab called ACCOUNT » Order History » Printable Invoice.

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What method of payment do you accept? (top)


We accept VISA, MasterCard, Discover, American Express, Dinners, JCB, PayPal, and debit cards with the Visa and MasterCard logo. Card payments are processed immediately, so you get instant access to download links.

Also we accept online checks (United States only). However, please allow at least one week for your check to clear before we process the order. As soon as your check has cleared, you will receive a confirmation email with your order details and download links.

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Is it safe to pay by credit card online? (top)
Absolutely. We use payment service by 2Checkout.com, one of the leading payment processing companies. The server employs a 2048-bit SSL certificate, meaning all of your information is securely handled on the server. Your credit card and personal information will never be released to anyone else - including our own company.

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What is your privacy policy? (top)
What information do you collect, and how do you use it?
We collect and use your personal information ONLY for processing your order(s). Any personal data you provide us - such as your name, address, telephone number, and e-mail address - will not be released, sold, or rented to any entities or individuals outside of NEO Sounds. If you purchase music tracks or sound effects, we may provide some of your contact details (name, company, or address) to the composer/producer to enable the composer/producer to contact you or to use the details for their internal record keeping.

We here at NEO Sounds do not collect nor do we ever see any credit card details. Visitors are redirected to the secure server of a reliable online payment system before transfering credit card data.

How do you protect my information?
We use industry-standard encryption technologies when transmitting and receiving your personal data. We have security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from or about you.

Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow us to recognize you each time you visit this site. Cookies themselves do not contain any personal information. We use cookies to store visitors preferences, record session information (such as items that visitors add to their shopping cart), customize Web page content based on visitors' browser types, or other information that the visitor sends.

External sites.
NEO Sounds is not responsible for the content of external Iinternet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.

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Stock Music, Production Music Library, Music For Websites, Royalty Free Music